Beauty salon COVID protocols put clients’ safety ahead of profits
Tamara E. Holmes, Andrea Kramar and Andri Tambunan
For Willie Mae McKinney, entrepreneurship is a household affair.
McKinney, 72, inherited the Sacramento, California-primarily based B&B Elegance Salon in 1976 from her husband’s aunt. Right now her daughter Catherine operates side by side with her at the salon and teaches cosmetology.
But the salon has also taught McKinney that relatives features those people with whom you don’t share a bloodline. McKinney views her clients as her extended relatives, and that has factored into the way she runs her enterprise, top her to set clients’ welfare in advance of profits since the pandemic started.
McKinney suggests one particular of the most satisfying features of staying in business enterprise is serving to her clientele really feel superior about them selves. She understands how a flattering hairstyle can be empowering. “The improved you glance, the greater you really feel,” she claims.
However she could demand more, she has very long sought to continue to keep her charges economical so local citizens could advantage from her products and services even if they did not have a great deal of funds. She would even go out of her way for her clients in other means: picking up all those who don’t have a trip and bringing them to the salon.
Her clients confirmed their appreciation by remaining loyal. Some moved but would nevertheless journey back to the salon for appointments. Practically nothing could hold her buyers absent – until the arrival of COVID-19.
Pandemic’s lingering impact
Like several natural beauty salons, barbershops and spas, B&B Elegance Salon had to shut down all through the pandemic. That intended no regular revenue was coming in, nevertheless some of McKinney’s clients confirmed their appreciation – and assistance — by at times paying out for products and services that they could not acquire to support her keep afloat.
When the salon reopened, McKinney set protocols to hold herself and her purchasers risk-free. She begun having off just about every other week in purchase to quarantine. She also began having clients’ temperatures ahead of they would sit in her chair and everyone who enters the salon will have to put on a mask.
She also limits who she sees during the pandemic. She only lets two buyers in the salon at a time, and does not acquire on new customers, only doing work with extended-time consumers, a lot of of whom are more mature and more vulnerable to intense sickness from COVID-19.
“Before COVID, I was looking at everywhere from 6 to eight shoppers in a day’s time,” she says. Now she might see three or four. “I have to think about basic safety first.”
Considering that she’s functioning with fewer customers, her business enterprise has endured monetarily. Supplies like shampoos and conditioners have become much more high-priced. Just before the pandemic, “I could take off perform and go spots and not experience the influence of it,” she states. But now “I have to enjoy my funds.”
Relocating forward with hope
Even with it all, McKinney even now thinks superior days are forward. She’s taking pleasure in reconnecting with her clientele, catching up on the adjustments in their people and perusing pics of new grandbabies that were being born throughout the pandemic. “Being away from my customers was like staying absent from my spouse and children,” she states.
Her philosophy since the pandemic is that you just have to take lifetime 1 working day at a time and be thankful. “No matter what you go through, if you’re even now here, you are nevertheless below for a cause,” she says.
McKinney claims 1 of the explanations she is right here is to do hair. A person of her purchasers a short while ago showed her a e book that highlighted a 90-year-old hairdresser. “That’s almost certainly going to be me,” she laughs. “As extended as I can do a great career, whether the money’s there or not, I will do it because I like what I do.”
